Shipping policy

Thank you for shopping with Nutr. Please review our shipping policy below before placing your order.

Processing Time

Orders are typically processed within 2–3 business days, excluding weekends and public holidays.

During periods of high order volume, holidays, product launches, or other unforeseen circumstances, processing may take longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping & Delivery

We currently offer one standard shipping method for all orders.

Estimated delivery time is generally 7–14 business days after your order has been shipped.

Please note that delivery times vary depending on several factors, including:

• Destination country

• State, region, or city

• Distance from the fulfillment center

• Local postal and courier services

• Customs clearance

• Public holidays and peak shipping periods

• Weather or other transportation disruptions

Delivery estimates are provided for reference only and are not guaranteed. Some destinations, remote areas, or international shipments may require additional delivery time.

The shipping cost applicable to your destination will be displayed at checkout before payment.

Tracking

When tracking is available, you will receive a tracking number by email after your order has shipped.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Tracking updates are controlled by the shipping carrier and may not always appear immediately.

International Orders, Customs & Duties

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays that are outside of Nutr's control.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Nutr is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Delayed or Lost Packages

Occasional carrier delays can occur and do not necessarily mean that a package has been lost.

If your tracking has not updated for an extended period or you believe your shipment may be lost, please contact us at nutrstore@gmail.com and we will assist you in reviewing the shipment.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number, photos of the product, and photos of the shipping packaging.

We will review the situation and assist you with the appropriate next steps.

PO Boxes

Please note that we do not ship to PO Box addresses.

Returns & Refunds

Shipping delays within the estimated or reasonably expected delivery period are not grounds for cancellation or refund after an order has been shipped.

For information regarding returns and refunds, please refer to our Refund Policy.

Contact Us

If you have any questions regarding your shipment, please contact us at:

nutrstore@gmail.com